refer to Better Business Bureau Incorporated of Austin, Texas and all affiliates of Better Business Bureau Incorporated of Austin, Texas. You
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by BBB staff or volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB websites are also bound to adhere to this policy. To protect the security of information supplied by businesses applying for participation in the BBBOnLine privacy program, businesses are provided user names and passwords to access their information.
Personal Information that BBB May Collect Online
BBB collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers and complaint information. BBB may also collect business information from sole proprietorships that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites is structured to attract anyone under the age of 13.
How BBB Uses Personal Information Collected Online
Unless you consent, we will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to inquiries, handle complaints, provide operational notices and for in program record-keeping. We also process billing and business requests related to program participation.
How Your Information May Be Shared
BBB may also release personal information to appropriate governmental authorities under the following circumstances:
- Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
- Where warranted by a company's failure to participate in the advertising self-regulatory process or respond to an online privacy complaint, or where a company fails to honor the recommendations of the National Advertising Division, Children's Advertising Review Unit, National Advertising Review Board or of BBBOnLine's Privacy Program Review Service; or
- Where your communication suggests possible harm to others.
How You Can Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at email@example.com. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our websites are set up to track, collect or distribute personal information entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our websites also recognize the online site where a visitor "clicked-to-check" on the BBBOnLine seal of a BBBOnLine program participant, but we cannot identify the visitor or the visitor's address. Site information is used to confirm participation in the BBBOnLine program and may be used to advise participants of the numbers of visitors who come to our BBBOnLine site from their sites. No personal information is collected.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.