In the current issue of Trust Talk, a newsletter sent to our Accredited Businesses, we warned them about an Austin-based company called Summit Office Supply.  The company engages in dishonest sales practices by impersonating the business' existing toner supplier.  The business is overcharged for the toner cartridges and sales representatives continue to call even after they are asked to stop.  Originally in the investigation, we had stated that almost all the complaints had been from businesses in the State of California, however, in the past month our BBB has received complaints from Georgia and Arizona as well.

Summit Office Supply is an "F" rated company with BBB and has refused to address their pattern of complaints with us.  Their physical address given to BBB is a mailbox inside a UPS Store so it is unclear if they have an actual office inside the Austin area.  BBB would like to once again business owners to keep records if you get a suspicious phone call from a telemarketer and get on their "do-not-call" list immediately if you do not wish to be contacted again.  If you get a package into your office that you didn't order, don't open it up and call the company who shipped it.  It's OK to be suspicious and BBB is here to help if you have an issue.