Local “Pizzaria”
Leaving a Bad Taste In San Antonio Tourists’ Mouths
Donatello’s
Pizzaria Distributes Unwanted Food, Flyers and Service
San
Antonio, TX – BBB
reports that Donatello’s Pizzaria has received 11 complaints since March of
2010 and the San Antonio-based restaurant has earned an F
rating for failing to respond to any of the complaints at BBB’s request.
The pizzaria located on Marbach Road advertises the delivery of a hot meal, but
consumers complain they are unhappy with what they find at their doorstep.
The
majority of complaints against the restaurant allege that the food ordered is not
received in the promised timeframe, is not correct, or is not satisfactory.
Other consumers claim that they were also mischarged and that their attempts to
have charges corrected were not addressed.
The
complaints against Donatello’s Pizzaria have come from all parts of Texas as
well as several from out-of-state. Multiple consumers have ordered from
Donatello’s after finding an advertising flyer placed under the door of their
room at a local hotel. A staff member from the hotel* contacted BBB in
July of 2010 in an effort to stop the restaurant from soliciting business from
hotel guests. As of January 18, 2011, the same hotel manager confirmed the
restaurant continues to distribute unwanted flyers at the hotel.
BBB
contacted the company by phone on January 14, 2011 to address the pattern of
disputes. The company replied that they are deliberately choosing to leave
consumer complaints unanswered thus leading many people to believe that they
will continue to do business as usual. For Donatello’s Pizzaria’s current BBB
Business Review click here.
BBB
recommends the following tips for consumers looking for food delivery services:
-Ask
friends, family members or the staff of a local hotel (when traveling) for
local recommendations.
-Visit
bbb.org to review a restaurant’s reputation and history.
-Request a
price estimate prior to paying for an order.
-Review
the refund and satisfaction guarantee policies in advance.
*Local consumer and
hotel manager available for interview upon request.
To check
the reliability of a company and find
trustworthy businesses, visit BBB.
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Contact BBB serving
Central, Coastal and Southwest Texas at (512) 445-4748.
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