Don’t Be Fooled by High
Pressure Door-to-Door Sales this Summer
Wary of Aggressive Door-to-Door Salespersons Showing Up at Your Door
TX - June 24, 2011 – Summer
is here and BBB
warns that consumers could be visited by salespeople who may turn up the heat
with high pressure sales tactics and misleading offers.
during June, July and August, consumers routinely file complaints with BBB
against businesses that employ door-to-door sales representatives. Many of
these complaints stem from the aggressive selling techniques used by company
employees. Some examples of these high pressure sales tactics include
aggressive and persuasive rebuttals to your concerns, deep discounts offered
upon immediate payment, and refusal to take “no” for an answer.
businesses utilize these door-to-door marketing tactics, BBB reports the
following industries consistently garner a high number of complaints during the
Consumers complain sales representatives offer special deals that are not
reflected in the final contract. Often times, these deals include additional
charges for system monitoring, failing to include a promised discount or
additional fees for equipment. Nearly 3,500 consumers have requested
information about alarm companies from BBB this year alone.
Over 600 complaints have already been filed with BBB in 2011 against companies
selling magazines door-to-door. The most common complaint involves consumers
paying for magazines they never receive. Furthermore, several consumers allege
the sales representative misled them by claiming to work for a local school or
charity on a fundraiser
Sales representatives knock on doors selling produce or meat products, claiming
their prices are much lower than grocery stores. Consumers complain to BBB that
their orders never arrive, or are not of the high quality originally promised.
recommends the following if visited by a door-to-door sales representative:
Do not answer the door. Do not open the door unless you know who is knocking.
· Be wary of high pressure sales
tactics. A trustworthy company should let you take time to
think about the purchase and compare prices before buying or putting down a
· Confirm the business is registered
and licensed. Ask the salesperson to provide the business
registration and licensing information.
· Research the company with BBB. Visit
bbb.org to view the company’s Business Review to find out more about the
company’s marketplace performance. If you have a smart phone, you can visit
m.bbb.org to access the company’s report while the person is standing at your
· Get transaction details in writing. Be
sure you receive a contract or receipt explaining the details of your purchase
and all the terms and conditions that apply.
· Remember the “Three-Day Cooling-Off
Rule.” The Federal Trade Commission’s Three-Day Cooling-Off
Rule allows consumers three days to cancel purchases over $25 that are made in
their home or at a location that is not the seller’s permanent place of
business. Along with a receipt, the salesperson should always provide a
cancellation form that can be sent to the company to cancel the purchase within
three days. By law, the company must give consumers a refund within 10 days of
receiving the cancellation notice.
the reliability of a company and find
trustworthy businesses, visit BBB.
About Better Business Bureau:
BBB's mission is to be the leader in
advancing marketplace trust. BBB accomplishes this mission by creating a
community of trustworthy businesses, setting standards for marketplace trust,
encouraging and supporting best practices, celebrating marketplace role models
and denouncing substandard marketplace behavior.
Businesses that earn BBB
Accreditation contractually agree and adhere to the organization's high
standards of ethical business behavior. BBB is the preeminent resource to turn
to for objective, unbiased information on businesses and charities.
Contact BBB serving
Central, Coastal, Southwest Texas and the Permian Basin at (512) 445-4748.